Privacy and Cookies Policy

This policy explains how Acupuncture Camberley (operated by Dr (TCM) Attilio D'Alberto) collects, uses and protects your personal information when you visit this website or receive treatment. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The data controller for this website is Dr (TCM) Attilio D'Alberto, operating as Acupuncture Camberley. For any data-related enquiries, please contact us via the booking system at drattiliodalberto.as.me.

What information we collect

• Booking information — name, email address, phone number and appointment details, collected via Acuity Scheduling when you book online
• Clinical records — medical history, symptoms, diagnosis and treatment notes, which we are professionally required to maintain under BAcC guidelines
• Website analytics — anonymous data about how visitors use this website, collected via Google Analytics

How we use your information

• To manage appointments and provide acupuncture and herbal medicine treatment
• To maintain clinical records as required by the British Acupuncture Council
• To contact you about appointments where necessary
• To improve this website using anonymised analytics

Your personal data is never sold to third parties or used for marketing without your explicit consent.

Legal basis for processing

• Contract — to book and deliver treatment
• Legal obligation — to maintain clinical records under BAcC requirements
• Legitimate interests — to manage the practice and improve our services

Data retention

Clinical records are kept for a minimum of seven years from your last appointment in line with BAcC guidance. Contact and booking information is retained only as long as necessary.

Your rights

Under UK GDPR you have the right to access, correct or request deletion of your data, to restrict or object to processing, and to complain to the Information Commissioner's Office at ico.org.uk.

Third-party services

• Acuity Scheduling — online booking. Privacy policy at acuityscheduling.com
• Google Analytics — anonymous website usage data. Opt out via the Google Analytics opt-out add-on
• Google Fonts — fonts served by Google. See Google's privacy policy

Cookies

This website uses Google Analytics cookies (_ga, _gid) for anonymous usage tracking. You can manage or disable cookies through your browser settings. For more information visit aboutcookies.org.

Security

This website is served over HTTPS. Our booking system uses industry-standard encryption and is PCI-compliant.